How do I set up Domain Whitelabeling (SSL) for my account?

Use the following steps to get SSL Whitelabeling set up for your ActiveDEMAND account.

Step 1: Get a certificate installed

  1. Sent a request to specifying that you would like to set up SSL whitelabeling.
  2. Support will respond and send you a CNAME record to set on your domain.  This will verify that we can generate an SSL certificate for you.  Once you have set this CNAME record, let support know.
  3. Support will generate the SSL certificate for you and complete the setup, and will send you an SSL endpoint to use (something like  You can then use this to set up all necessary CNAME records.

Step 2: Set up CNAME records

Step 2.1: Set up the CNAME records

You will need to set up the following CNAME records on your domain using your SSL endpoint obtained in Step 1:

Host: www2
Points to:

Host: link
Points to:

Note: This record will allow you to login to activedemand at  You can change the "login" part to any sub domain you choose for logging in.

Host: login
Points to:

Step 2.2: Email Support

Once you have these CNAME records set, notify (include the sub domain you chose for logging in) and we will verify the records and update your account to start using them.

Step 3: Set up client login urls

Step 3.1: Set up the CNAME

This step is used if you later add one of your clients as a sub account and want them to be able to log into ActiveDEMAND using your whitelabeled domain (ie,  You will first need to set up the CNAME record on your domain for your client's login:

Host: yourclient1
Points to:

Step 3.2: Email Support

Once this CNAME record is set, send an email to with the CNAME record you set, and the name of your client account.  We will verify the CNAME record and then update your client account to use it.

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