If you have set up a calendar based campaign, ActiveDEMAND will take your list of recipients and queue them up for sending on the send date/time. At the send date/time ActiveDEMAND starts processing the list. The question is, how do you know if the campaign went out and to who? The easiest way to find this out is to look at the Email Campaign report (Analytics->Reports->Email Campaign Report). This is not a real time report (the report server lags the actual sending of the emails).
If you are using list based drip campaigns, the same story holds, the method for finding out where the prospects are is the Drip Campaign (Analytics->Reports->Drip Campaign Report) report. This report shows you the almost current status of the prospects and what wait state they are all in.
What could be delaying my emails?
A couple of things to check for:
- Predictive Send: If you have set up predictive send, "Let ActiveDEMAND choose the right time" could delay an email being sent by up to 24 hours for a prospect. "Let ActiveDEMAND choose the right day of the week" could delay an email for a prospect by up to 7 days. There is a campaign dashboard widget that will display the current send status of the list.
- Split testing: If you set up split testing on the first email, you have most likely set up a delay rule. Split testing allows you to send to X% of the list and wait for Y hours, then send the winner of the test to the remainder of the list. The right place to look is the email campaign report to see the results of the test at any given time.
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