If you created a login account (How do I add users (login accounts) to my ActiveDEMAND account?) for your employee/client and they are reporting that they did not get their confirmation email, you can resend it by going to the account login screen (incognito) and follow these instructions
I did not receive my user account confirmation, what should I do?
Another option is to retrieve the link that was sent the first time by going to the employee/client's contact in AD
- switch to the proper account (in the case of administering a client)
- Go to Administration-Account Settings: Employees
- Click on the pencil
- Scroll down to the employee timeline and find the email log that sent the account confirmation instructions. Click the View More button
- Copy the confirm my account link (do not click it, right-click/ copy it)
Send that link to your employee/client or employee.
The above works for a password reset as well
As well, you can see on this timeline if the person has opened the email.
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