As this is a non recoverable decision, deleting a client account is a task that needs to be done by support. You need to submit a ticket with your request to firstname.lastname@example.org. To ensure no mistakes are made follow this process:
Step 1 - Delete Call Tracking Numbers
Delete all call tracking numbers assigned on the account. ActiveDEMAND Support will not delete accounts with active call tracking numbers.
- From the main menu, go to Assets -> Call Tracking Numbers
- Scroll to the far right of the page and select the 'X' icon to delete/remove the Call Tracking Numbers
Step 2 - Add DELETE to Business Name
- From the main menu, go to Administration -> Account settings -> Account Information and add ' - DELETE' to the business name field
Step 3 - Send your request to ActiveDEMAND
Send an email to email@example.com and request the account to be deleted.
NOTE: Please refer to the ActiveDEMAND Software As A Service Agreement for cancellation information