How Do I Delete A Client Account

As this is a non recoverable decision, deleting a client account is a task that needs to be done by support. You need to submit a ticket with your request to support@activedemand.com. To ensure no mistakes are made follow this process:

Step 1 - Delete Call Tracking Numbers

Delete all call tracking numbers assigned on the account. ActiveDEMAND Support will not delete accounts with active call tracking numbers.

• From the main menu, go to Assets -> Call Tracking Numbers
• Scroll to the far right of the page and select the 'X' icon to delete/remove the Call Tracking Numbers

Step 2 - Add DELETE to Business Name

• From the main menu, go to Administration -> Account settings -> Account Information and add      ' - DELETE' to the business name field

Step 3 - Send your request to ActiveDEMAND

Send an email to support@activedemand.com and request the account to be deleted.

NOTE: Please refer to the ActiveDEMAND Software As A Service Agreement for cancellation information