ActiveDEMAND has a built in email notification system for reporting on changes within the account. The notification system is configured on two levels:
- Account (configured in Administration->Account Setup)
- User (configured in Profile Settings -> Preferences)
The administrator enables which types of notifications will will propagate through to users. Users choose which notifications that they want to receive.
The following systems generate notifications within your account:
- Content changes (moderated Newsletter emails, scheduled social posts)
- Task changes
- Organization changes
- Deal changes
- Asset Errors
Content Change Notifications
If your account has content moderation enabled, changes in content that is progressing through the content moderation process will generate notifications.
- When an editorial comment is added, the author of the content can be notified
- When the content moderation status changes, the author of the content can be notified
- When the content is published, the author of the content can be notified
All users that have the 'content moderation' permission can be notified when content changes
- When the content has been submitted for their approval
- After approved the content has been published
If an organization has a manager assigned, the account owner can receive notifications when someone comments on their company.
For deals, the deal owner can be notified when:
- Someone comments on the deal
- When someone assigns the user to a deal
There are various system events that can generate notifications.
- Form submit failures (bots trying to submit a form, or if there is an issue that prevents a form to submit)
- Social post failures (social account authentication issues, social platform API issues, etc)
- Lead notification send failures (sending a lead to an employee that does not have an email address, etc)
- Calendar authentication issues (if the platform can no longer access a user's calendar app due to authentication issues etc)
- 3rd Party application authentication issues
The Technical Contact
When setting up an account, if you assign a technical contact, the assigned contact will have all classes of error notifications enabled on that employee's profile.
ActiveDEMAND informs the Technical Contact of your account about any errors happening to your Lead Notifications or Form Submits by sending automated error emails. It is important to set a Technical Contact under Administration = Account Settings= [Account Setup] tab to receive them. This is especially useful if you are testing a new form or an update to your Sales Lead Notifications.
Some of the frequent types of errors you might receive are listed below.
A lead tried to send for Your Account but failed for one of these reasons:
- You were sending to an empty contact list, or a list that contained non-employees
- You were sending to an email address that is not set or was deleted.
For more information, follow a link to the article:
A bot was submitting empty forms on your page
For more information, read this article:
An attempt to submit a form from an unverified URL
As a security feature, ActiveDEMAND will only accept form submits from verified URLs. The website domain that you set up for your account is automatically verified (i.e. ActiveDEMAND will only accept web form submits from a page on your main website domain). If you are receiving this error, your webform is deployed on a different domain than your main account domain.