Due to an increase in regulatory enforcement worldwide, we are proactively taking action to prevent disruption to service for any of your numbers. If you have purchased numbers in any of the following countries, please check the regulatory requirements for the country of the number purchased below and send the requirements to support@activedemand.com.

 

Warning: The regulatory enforcement is constantly changing and if you are unable to add a call tracking number, please contact the support team.

 

Australia (AU)

Local Numbers

Australian local numbers require:

• an end user (business) name but no documentation is required
• address but no documentation is required
  • must be within locality or region, a PO Box is not acceptable

Mobile

Australian mobile numbers require:

• End user (business) name and proof of Identity
  • national ID, passport, commercial registry, etc
• End user address and proof of address
  • this must match the name from the identity proof, national ID with address or utility bill
• Business ID Number and proof
  • Commercial register or equivalent

Toll-Free

Australian toll free numbers require an end user name and address, but no documentation is required.

 

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Austria (AT)

Local Numbers

Austrian local numbers require:

• an end user (business) name with proof of identity
  • Excerpt from company book or registration
• an end user (business) address (PO Box is not acceptable) with proof of local address
  • Excerpt from company book or registration, utility bill, tax notice, rent receipt, title deed with matching address
• name of authorized representative with proof of identity
  • Government issued ID, Passport, bank confirmation of identity

Mobile and National Numbers

Austrian mobile numbers require:

• an end user (business) name with proof of identity
  • Excerpt from company book or registration
• an end user address with proof of Austrian Address
  • Excerpt from company book or registration, utility bill, tax notice, rent receipt, title deed showing Austrian address
• name of authorized representative with proof of identity
  • Government issued ID, Passport, bank confirmation of identity

Toll-Free Numbers

Austrian toll free numbers require: 

• an end user (business) name with proof of identity
  • Excerpt from company book or registration
• an end user Austrian Address (no documentation required)
• name of authorized representative with proof of identity
  • Government issued ID, passport, bank confirmation of identity

 

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Barbados (BB)

Local Numbers

Barbados local numbers require:

• an end user (business) name, no documentation required
• an end user address with proof of local address
  • must be within locality or region, a PO Box is not acceptable
  • Excerpt from the commercial register, utility bill, tax notice, rent receipt, title deed whoing local address

Mobile, Toll-Free

Barbados Mobile and Toll-Free numbers are not available.

 

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Belgium (BE)

Local Numbers

Belgium local numbers require:

• an end user (business) name with proof of identity
  • Excerpt from commercial register (extrait BCE)
• an end user (business) address (PO Box is not acceptable) with proof of local address
  • Excerpt from commercial register (extrait BCE), utility bill, tax notice, rent receipt, title deed with matching address
• business registration number with proof of business registration number
  • Excerpt from the commercial register (extrait BCE)
• Belgian VAT number, no documentation required

Mobile Numbers

Belgium mobile numbers require:

• an end user (business) name with proof of identity
  • Excerpt from commercial register (extrait BCE)
• an end user (business) address with proof of local address
  • Excerpt from commercial register (extrait BCE), utility bill, tax notice, rent receipt, title deed with matching address
• business registration number with proof of business registration number
  • Excerpt from the commercial register (extrait BCE)
• VAT number or business registration number if VAT number not available, no documentation required

National Numbers

Belgium national numbers require:

• an end user (business) name with proof of identity
  • Excerpt from the commercial register (extrait BCE)
• an end user (business) address within Belgium with proof of address
  • Excerpt from the commercial register (extrait BCE), utility bill, tax notice, rent receipt, title deed with matching address
• business registration number with proof of business registration number
  • Excerpt from the commercial register (extrait BCE)
• Belgium VAT number, no documentation required

Toll-Free

Belgium toll free numbers require:

• an end user (business) name with proof of identity
  • Excerpt from the commercial register (extrait BCE)
• an end user (business) address within Belgium with proof of address
  • Excerpt from the commercial register (extrait BCE), utility bill, tax notice, rent receipt, title deed with matching address
• business registration number with proof of business registration number
  • Excerpt from the commercial register (extrait BCE)
• Belgium VAT number, no documentation required

 

 

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Brazil (BR)

Local Numbers

Brazilian local numbers require an end user name and Brazilian address.

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• Visa
• Passport
• Excerpt from the commercial register

 

You must use one of these legal proof of Brazilian Address Forms:

• ID Card containing Brazilian address
• Excerpt from the commercial register containing Brazilian address
• Recent utility bill with Brazilian address
• Recent invoice of prior telephony provider

Mobile

For Brazilian Mobile Prefixes: +55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819

Brazilian mobile numbers require end user name and Brazilian address.

 

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• Visa
• Passport
• Excerpt from the commercial register containing Brazilian address

 

You must use one of these legal proof of Brazilian Address Forms:

• ID Card containing Brazilian address
• Excerpt from the commercial register

 

For Brazilian National

Brazilian National mobile numbers require end user name and Brazilian address.

 

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• Visa
• Passport
• Excerpt from the commercial register

 

You must use one of these legal proof of Brazilian Address Forms:

• ID Card containing Brazilian address
• Excerpt from the commercial register containing Brazilian address
• Recent utility bill with Brazilian address
• Recent invoice of prior telephony provider

Toll-Free

Brazilian toll free numbers require an end user name and Brazilian address.

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• Visa
• Passport
• Excerpt from the commercial register

 

You must use one of these legal proof of Brazilian Address Forms:

• ID Card containing Brazilian address
• Excerpt from the commercial register containing Brazilian address
• Recent utility bill with Brazilian address
• Recent invoice of prior telephony provider

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Bulgaria

Local Numbers and Toll-Free Numbers

 

Toll-Free Prefixes  - +359800

 

Requirements for Individuals

 

You must use one of these legal forms of Identity Proof:

 

• Bulgarian government-issued ID (for Bulgarian nationals)
• Passport (for non-Bulgarian nationals)

 

You must use one of these for proof of local address:

 

• Government-issued ID showing local address
• Utility bill
• Tax notice
• Rent receipt
• Title deed
• No Documentation is required for Bulgarian nationals

 

Proof of Bulgarian Citizenship:

• Bulgarian government-issued ID

 

Proof of Passport Number for non-Bulgarian nationals:

• Passport

 

Proof of Email address:

• No documentation is required

 

Requirements for Businesses

 

Proof of identity:

 

• Excerpt from the commercial register

 

You must use one of these for proof of local business address:

 

• Excerpt from the commercial register
• Utility bill
• Tax notice
• Rent receipt
• Title deed

 

*For toll-free numbers, no documentation is required for proof of address

• Registered business address can be anywhere in the world

Unified Identification Code:

• No documentation required

 

Seat of Address of Registration:

• No documentation required

Email Address:

• No documentation required

 

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Colombia (CO)

Local

Here are the requirements for individuals:

• Name, Proof of Identity (Government-issued ID only)
• Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
  • Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile

Colombian Mobile number is not available to individuals.

Toll-Free

Here are the requirements for individuals: 

• Name, Proof of Identity (Government-issued ID only)
• Address, Proof of Identity (Government-issued ID, Utility bill, Tax notice, Rent receipt, Title deed)

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Denmark (DK)

Local

Danish local numbers require an end user name, passport number (for individuals), end user local address, and business registration number (for legal entity).

 

No documentation is required for end user name and business registration number.

You will need to provide a copy of your passport and one of these forms as a proff of end user local address (anywhere within the country):

• Invoice of prior telephony provider (for ported numbers)
• Utility bill
• Tax notice
• Rent receipt
• Title deed
• Personal ID showing matching address

Mobile

Danish mobile numbers require an end user name and Danish address, but no documentation is required.

Toll-Free

Danish toll free numbers require an end user name and Danish address, but no documentation is required.

 

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Dominican Republic (DO)

Local

Here are the requirements for individuals: 

• Name, Proof of Identity (Government-issued ID only)
• Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
  • Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile

Dominican Republic mobile numbers are not available for individuals.

Toll-Free

Here are the requirements for individuals:

• Name, Proof of Identity (Government-issued ID only)
• Address, no documentation required

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Finland (FI)

Local

Finnish local numbers require an end user name and local address, but no documentation is required.

"Local address” must be within the locality or region covered by the phone number’s prefix.

Mobile

Finnish mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Finnish toll free numbers require an end user name and local address, but no documentation is required.

 

 

 

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France (FR)

Local

French local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

 

You must use one of these legal forms of Identity Proof:

• Passport
• Residence Permit
• ID Card
• Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

 

You must use one of these legal proof of French:

 

• Invoice of prior telephony provider (for ported numbers)
• Utility bill
• Tax notice
• Rent receipt
• Title deed

 

Mobile

 

France Mobile Prefixes: +337, +336 France National Prefix: +339

 

French mobile numbers require an end user name and local address, and the documentation stated above

 

French mobile numbers require end user name and French address.

 

You must use one of these legal forms of Identity Proof:

• Passport
• Residence Permit
• ID Card
• Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

 

You must use one of these legal proof of French address:

 

• Invoice of prior telephony provider (for ported numbers)
• Utility bill
• Tax notice
• Rent receipt
• Title deed

 

Toll-Free

 

France Toll-Free Prefix: +33805 

 

You must use one of these legal forms of Identity Proof:

• Passport
• Residence Permit
• ID Card
• Excerpt from the commercial register (Extrait K-bis) reflecting the name of the legal representative authorized to act on the business’ behalf and legal representative’s passport, Residence Permit, or ID (both are required for businesses/legal entities).

 

You must use one of these legal proof of French address:

 

• Invoice of prior telephony provider (for ported numbers)
• Utility bill
• Tax notice
• Rent receipt
• Title deed
  
  
  

 

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Germany (DE)

Local

German local numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

 

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• German Visa
• Passport
• Excerpt from the commercial register (Handelsregisterauszug).

 

You must use one of these legal proof of German address:

 

• Invoice of prior telephony provider (for ported numbers)
• Excerpt from the commercial register (Handelsregisterauszug)
• Trade license (Gewerbeanmeldung)
• Personal ID Card (with address shown)

 

Mobile

 

 Germany Mobile Prefix: +49157

 

German mobile numbers require an end user name and proof of identity only. It must be one of these legal forms of proof:

 

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• German Visa
• Passport
• Excerpt from the commercial register (Handelsregisterauszug).

 

National

 

Germany National Prefix: +4932 

 

German national numbers require an end user name and local address, and proof of identity. It must be one of these legal forms of proof:

 

You must use one of these legal forms of Identity Proof:

• Personal ID Card
• German Visa
• Passport
• Excerpt from the commercial register (Handelsregisterauszug).

 

You must use one of these legal proof of German address:

 

• Invoice of prior telephony provider (for ported numbers)
• Excerpt from the commercial register (Handelsregisterauszug)
• Trade license (Gewerbeanmeldung)
• Personal ID Card (with address shown)

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Hong Kong (HK)

Local, Mobile, Toll-Free

Here are the requirements for individuals:

• Name and Proof of Identity (Passport only)
• Address and Proof of Address(Must show name to demonstrate addressee is individual):
  • Correspondence with government departments (no more than 3 months old):
    • Tax return
    • Student loan statement
    • Voter registration
  • Correspondence with banks or financial institutions (no more than 3 months old):
    • Bank statement
    • Credit card account statement
  • Correspondence with public utilities (no more than 3 months old):
    • Electricity bill
    • Water bill
    • Gas bill
  • Correspondence with operators of public telecommunications services:
    • Mobile telecommunications service bill
    • Fixed telephone service bill
    • Internet access service bill
    • Pay TV service bill
• Passport Number and Proof of Passport Number (Passport only)

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Ireland (IE)

Local

Irish local numbers require an end user name and Irish address. No documentation required; however, common practice is to collect proof of identity for abuse protection.

Mobile

Ireland Mobile Prefix: +35386 and +35376

 

Irish mobile numbers require:

• End user name and proof of Identity (national ID, passport, residence card, etc)
• End user Irish address and proof of address (this must match the name from the national ID, utility bill or business registry showing address in Ireland).

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Jamaica (JM)

Local

Here are the requirements for individuals:

• Name, no documentation required
• Address, must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
  • Proof of Local Address (Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed)

Mobile, Toll-Free

Jamaican Mobile and Toll-Free numbers are not available to individuals.

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Malaysia (MY)

Local

Here are the requirements for individuals:

• Name, Proof of Identity (Government-issued ID, Passport)
• Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required. 
  • Proof of Local Address 
    • Government-issued ID showing local address (for Malaysian citizens or permanent residents)
    • Work permit showing company and company address (for non-Malaysian citizens)
    • Student ID showing university address (for non-Malaysian citizens)

Mobile

Here are the requirements for individuals:

• Name, Identity Document Number, Identity Document Issuing Country
  • Government-issued ID
  • Passport
• Address, Must be within Malaysia
  • Government-issued ID showing local address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)
• Mailing Address
  • Utility bill (less than 1-month-old)

Toll-Free

Here are the requirements for individuals: 

• Name
  • Government-issued ID
  • Passport
• Address, May be anywhere in the world
  • Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents)
  • Work permit showing company and company address (for non-Malaysian citizens)
  • Student ID showing university address (for non-Malaysian citizens)

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Mexico (MX)

Local, Mobile

Here are the requirements for individuals:

• Name, Proof of Identity
  • Government-issued ID
  • Passport
• Address, Must be within locality or region covered by the phone number's prefix; a PO Box is not acceptable where a local address is required.
  • Government-issued ID showing local address
  • Recent utility bill
  • Recent government communication

Toll-Free

Here are the requirements for the individuals:

• Name, Proof of Identity
  • Government-issued ID
  • Passport
• Address, may be anywhere in the world
  • Government-issued ID showing the address
  • Recent utility bill
  • Recent government communication

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Netherlands (NL)

Local

Dutch local numbers require proof of identity and proof of local address. 

Mobile

Dutch mobile numbers require an end user name and local address, but no documentation is required.

Toll-Free

Dutch toll free numbers require an end user name and local address, but no documentation is required.

 

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Panama (PA)

Local, Mobile, Toll-Free

The requirement is a local address, no documents required

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Singapore (SG)

National

Here are the requirements for individuals:

• Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)
• Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)
• No document required for Billing Address, Service Address(if different), Email Address

Mobile

Here are the requirements for individuals:

• Name and Proof of Identity, one of the following (Government-issued ID, Passport, Employment Pass)
• Identity Document Number (Password Number, FIN, NRIC) and Proof of Identity Document Number (Government-issued ID, Passport, Employment Pass)
• No document required for Billing Address, Service Address(if different), Email Address

Toll-Free, Local

Singaporean Toll-Free and Local Numbers are not available to individuals.

 

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South Africa (ZA)

Local

South African local numbers require an end user name and proof of identity, and user local address and proof of address.

In case of legal entity: legal representative name and proof of identity, legal representative address (no documentation required), identity document number and nationality (individual or legal representative of a legal entity), business registration number.

 

You must use one of these legal forms of Identity Proof:

• Certified identification document; must include a photo, full name, and identity number (individual)
• Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)

 

Legal representative proof of identity:

• Certified identification document; must include a photo, full name, and identity number

 

You must use one of these legal forms of local address proof:

• Bank statement
• Municipal rates or tax invoice
• Recent telephone account statement
• Retailer account or current television license
• New motor vehicle license

Identity Document Number and Nationality proof:

• Certified identification document; must include a photo, full name, and identity number

You must use this legal form of business registration number:

• Certified photocopy of business letterhead or other similar documents; must contain Business Registration Number so the business registration can be verified in reference to this document

Mobile

South African mobile numbers require an end user name, South African address and proof of identity number and nationality.

In case of legal entity: legal representative name and proof of identity and nationality, legal representative address (no documentation required), business registration number.

You must use one of these legal forms of Identity Proof:

• Green bar-coded identity document
• Temporary identity document
• Passport
• Travel document

 

Legal representative proof of identity:

• Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document

 

You must use one of these legal forms of local address proof:

• Bank statement
• Municipal rates or tax invoice
• Recent telephone account statement
• Retailer account or current television license
• New motor vehicle license

Identity Document Number and Nationality proof:

• Green bar-coded identity document
• Temporary Identity document
• Passport
• Travel document

You must use this legal form of business registration number:

• Certified photocopy of business letterhead or other similar documents; must contain the Business Registration Number so the business registration can be verified in reference to this document (legal entity)
  
  

 

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Switzerland (CH)

Local

For individuals, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation is required), end-user date of birth, type, number, and issuing country of official ID, nationality, profession (no documentation required).

For legal entities, Swiss local numbers require an end user name and proof of identity, end-user local address (no documentation required), registered office address proof, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities (no documentation required).

 

You must provide one of these legal forms of identity proof:

• Personal ID card
• Swiss Visa
• Passport
• Swiss Resident’s Permit
• Excerpt from commercial or official business register

 

You must provide one of these forms of date of birth proof:

• Personal ID Card (with date of birth shown)
• Passport

 

You must provide one of these forms of type, number, and issuing country of official ID proof:

• Personal ID card
• Swiss Visa
• Passport
• Swiss Resident’s Permit

You must provide this proof of registered office address:

• Excerpt from commercial or official business register

Mobile

Swiss mobile numbers require:

• End user name and proof of Identity (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit or Excerpt from commercial or official business register).
• End user address (no documentation required)
• End user date of birth and proof (personal ID card with date of birth shown or passport)
• Type, number, and issuing country of official ID and proof (personal ID card, Swiss Visa, passport, Swiss Resident’s Permit)
• Nationality of individual (no documentation required)
• Profession of individual (no documentation required)
• If legal enity, registered office address and proof (Excerpt from commercial or official business register)
• If legal entity, Unternehmens-Identifikatio nsnumber (UID) for Swiss entities
  
  

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United Arab Emirates (AE)

Local, Mobile

United Arab Emirates Local and Mobile numbers are not available for individuals.

Toll-Free

Here are the requirements for individuals:

• Name, no documentation required
• Address, may be anywhere in the world, no documentation required
• Letter of Authorization (LOA)
  • Executed Letter of Authorization

Note: If an executed Letter of Authoriztion (LOA) is required for documentation, please copy the template located here, fill it out, and then upload it to the Console.

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United Kingdom (UK)

Local

Requirements for individuals:

• Name, proof of identity (government-issued ID, Passport)
• Address, proof of address (government-issued ID showing local address, utility bill, tax notice, rent receipt or title deed)
• Emergency Address if different from the address provided above, no documentation required
• Date of birth, no documentation required
• Phone Number, no documentation required
• Email, no documentation required)

Requirements for businesses:

• Business Name, proof of identity (Excerpt from the commercial register)
  Documentation is required for businesses not using a UK Companies House Registration Number
• Registration Authority, proof of identity (Excerpt from the commercial register)
• Business Registration Number (Excerpt from the commercial register)
• Website address, no documentation is required
• Business Address, no documentation is required
• Emergency Address (if different from Business Address), no documentation is required
• Authorized Representative’s Name, no documentation is required
• Authorized Representative’s Phone Number, no documentation is required
• Authorized Representative’s Work Email, no documentation is required
• Business Classification, no documentation is required

Mobile & Toll-Free

Requirements for individuals:

• Name, proof of identity (government-issued ID, Passport)
• Address, no documentation required
  Must be a valid address. May be anywhere in the world.
• Emergency Address if different from the address provided above, no documentation required
• Date of birth, no documentation required
• Phone Number, no documentation required
  This must be a valid mobile number only where the customer can be reached.
• Email, no documentation required

Requirements for businesses:

• Business Name, proof of identity (Excerpt from the commercial register)
  Documentation is required for businesses not using a UK Companies House Registration Number
• Registration Authority, proof of identity (Excerpt from the commercial register)
  Documentation is required for businesses not using a UK Companies House Registration Number
• Business Registration Number (Excerpt from the commercial register)
  Documentation is required for businesses not using a UK Companies House Registration Number
• Website address, no documentation is required
• Business Address, no documentation is required
• Emergency Address (if different from Business Address), no documentation is required
• Authorized Representative’s Name, no documentation is required
• Authorized Representative’s Phone Number, no documentation is required
• Authorized Representative’s Work Email, no documentation is required
• Business Classification, no documentation is required