Managing System Pages in your account

Under the Administration tab of your account menu, you can see "System Pages". It is a list of pages that have always been used as default pages, but now are accessible for editing.


Editing System Pages

Any existing system page can be edited directly. Browse to Administration->System pages to edit existing system pages.


System Page Details

These pages in different situations as System Pages have different page use:

  • Default Opt-In page
  • Default Form Confirmation page
  • Default View Appointment Details page
  • Default Confirm Appointment page 
  • Default Cancel Appointment page
  • Default Communication Preferences page
  • Password Confirmation page
  • Password Reset page
  • Default template for system-generated appointment calendars


Opt-In System Page

The opt-In Template page is the page that appears when your prospects click the %STATIC_OPT_IN_LINK% that you can add to your emails as a link or a button. There is a standard Opt-In page in ActiveDEMAND where your prospects will be directed upon clicking the Opt-In link or button. If you want to customize this page, follow the steps described in this support article.

*Note, this page will not appear if you use the Opt-In Form element (checkbox)


Form Confirmation System Page

Your customers see this page (automatically generated) when they submit a form and the form's Confirmation tab the option: "Display the following thank you message" is selected.

*Note: If you select "Display the following thank you message in place" the page will NOT appear.


View Appointment

When someone books an appointment with you, they are directed to a standard View Appointment page:

Dynamic terms to consider:







Confirm Appointment

When clicking "Confirm Appointment", your prospect will see the Confirm Appointment System page:



Cancel Appointment System Pages

If they click "Cancel Appointment", the Cancel Appointment System page appears:


To edit View Appointment, Confirm Appointment, and Cancel Appointment pages, click on the pencil icon next to them in the System Pages screen.

Dynamic Terms to consider:



Communication Preferences System Page

Communication Preferences page appears for those contacts who click the %STATIC_UNSUBSCRIBE_LINK% in the email. When they click it, a page with a form with the Unsubscribe element appears. 

This System Page Template is overridden by using your own Custom Landing Page TEMPLATE. This support article explains how you can customize your Communication Preferences page.


Password Reset Page

This page is referenced using a password reset link (dynamic field). This page has a form that has a 'create password' form element, a 'confirm password' form element, and a 'hidden email' form element.


Account Confirmation Page

This page is rendered when a contact clicks the 'confirm account' link for a given password (dynamic field)


Important Notes:

  • You should have only one page per each type of System Pages (each page use), otherwise, they can conflict in the situation where a default page appears.
  • System pages are NOT published pages, they don't have a public URL where you can access them directly.

Default Appointment Scheduling Page Template

When your team adds a new user to an account, the system will create an appointment scheduler page for the user. If you do not have an appointment scheduling system page, the platform will use the default system page. This system page is actually a template, not a page that is referenced as part of a customer engagement. Thus updating this system page will only impact the next appointment calendar page that is created.


Creating A New System Page

A system page is just a Page Template with the Page Use property defined. If you want to replace an existing system page with a new system page, start off by creating a new page template  (Assets -> Page Templates, click 'New Template'). Once you have designed your new page template, set the 'Page Use' property (Bottom of the properties sidebar)


Then browse to Administration -> System Pages. Edit the 'old' page. Change the 'Page Use property to 'blank'. 


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