How are CNAME records generated and why are they important?

One of the first things you will want to do when you setup your ActiveDEMAND account is to set your CNAME records.

If you go to Administration > Account Settings > Account Setup, you will find a "View Whitelabeling" button.

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Clicking the "View Whitelabeling" button will open a tab that looks similar to the image below:

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What are these CNAMEs used for?

A few things. Your landing pages, your links, and sending emails. 

For example, the landing page CNAME record is the very first record shown above:

Record type: CNAME
Host: www2
Points to: submit.activedemand.com

That CNAME is determined by what you place as your landing page domain:

Your links are also populated based on that landing page domain, which is why the landing page and link will likely be very similar CNAME records:

Record type: CNAME
Host: link
Points to: submit.activedemand.com

The other remaining CNAME records are to do with email sending and deliverability. The email CNAMEs will only show up when you have configured a default marketing reply email:

Once you have configured a default marketing reply email address, then you should see CNAMEs that look similar to this:

Record type: CNAME
Host: email2
Points to: u3317883.wl134.sendgrid.net

Record type: CNAME
Host: s1._domainkey
Points to: s1.domainkey.u3317883.wl134.sendgrid.net

Record type: CNAME
Host: s2._domainkey
Points to: s2.domainkey.u3317883.wl134.sendgrid.net

Where do I set these CNAME records?

You will need to configure this in the DNS settings for the domain name(s) you are using for your ActiveDEMAND account.

In most cases, this is just one domain name. In other words, if your landing page domain and your email domain are the same, all of the CNAME records need to be set in the DNS settings for that domain name.

In some other cases, users wish to use a different email domain name than the landing page. This can be done, however you need to now put the right CNAME records in the DNS settings for the right domain name.

For example: If I am using MyDomain.com for the landing pages but my email address I am using to send emails from is on MyOtherDomain.com, then you need to add the CNAMEs in the DNS settings as shown in the screenshot below:
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Can I change my landing page and email domain names being used?

Yes. You should be able to update your landing page domain yourself under Administration > Account Settings > Account Setup. 

Changing the email domain may require you to contact support at engage@activedemand.com 

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