What Are My Next Steps When Changing Domain Name Information

There will be scenarios where your client has advised that they are changing their Domain Name information. What are the follow up steps related to your ActiveDEMAND platform?


  1. Update the Website URL
    1. Go to Administration -> Account Settings -> Contact Informationmceclip0.png
  2. Update the Default Marketing Reply Email 
    1. Go to Administration -> Account Settings -> Contact Informationmceclip1.png
  3. Update the CNAME Setup to reflect the new Domain Name information
    1. Go to Administration -> Account Settings -> CNAME Record Setup
      1. Landing Page Domain field 
      2. Link Branding Domain field
      3. Email Sending Domain fieldmceclip2.png
    2. Reach out to ActiveDEMAND Support (engage@activedemand.com) once the CNAME Record Setup fields have been set
      1. The ActiveDEMAND team will generate and send you new validation CNAME records for you to set in order to generate an SSL certificate for the new domain.
      2. Once the validation CNAME records have been set, the ActiveDEMAND team will generate the new SSL Endpoint information for the account
  4. Don't forget to add the tracking script on the new domain. Here is an article on Setting up the tracking script for your website
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