How to set up your IVR

An IVR or Interactive Voice Response is a voice menu that presents the call with a series of options. For example, Press 1 for Sales Team, Press 2 for Client Success, etc. This article will outline the steps on how to set up your IVR in your ActiveDEMAND account.

• Go to Assets ->Call Tracking Numbers -> Advanced Call Forwarding tab

• Select the '+ADD IVR MENU' icon to the right of the page
  • Name the 'IV Menu' 
    • example: Weekday Office Hours

• Select 'ADD MENU LEVEL' to launch 'Caller Selection' set up option
  • Update the forwarding option
  • Add a description of the action
  • You have the option to create multiple menu levels