How to set up your IVR

An IVR or Interactive Voice Response is a voice menu that presents the call with a series of options. For example, Press 1 for Sales Team, Press 2 for Client Success, etc. This article will outline the steps on how to set up your IVR in your ActiveDEMAND account.


  • Go to Assets ->Call Tracking Numbers -> Advanced Call Forwarding tab



  • Select the '+ADD IVR MENU' icon to the right of the page
    • Name the 'IV Menu' 
      • example: Weekday Office Hours



  • Select 'ADD MENU LEVEL' to launch 'Caller Selection' set up option
    • Update the forwarding option
    • Add a description of the action
    • You have the option to create multiple menu levels


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