Best Practice for CNAME Record Setup for Senior Living Accounts

The following information/scenarios outline the best practice for setting up Landing Page and Link Branding CNAME records for Senior Living Accounts.

• Multi-Account Websites 
  • when the communities under a master account are all just sections of the same website (share a website domain)
  • examples
    • https://domain.com
      • https://domain.com/community1
      • https://domain.com/community2
      • https://domain.com/community3 
    • the landing page domain and the link branding domain should be the same CNAME record
    • this CNAME record should be unique for each community
      • • • • example
              • Landing Page Domain = community1.domain.com
              • Link Branding Domain = community1.domain.com

• Single-Account Websites
  • when each community has a separate domain 
    • Landing Page Domain = www2.communitydomain.com
    • Link Branding Domain = link.communitydomain.com

The following information/scenarios outline the best practice for setting up Email Sending Domain CNAME records for Senior Living Accounts.

• When all communities share the same email sending domain as the Agency Account (top level)
  • contact support@activedemand.com to share the CNAME record from the top level account to the subaccounts

• For any communities that share the same email sending domain that is NOT the same as the Agency Account (top level)
  • contact support@activedemand.com  
    • advise the domain information
    • communities that are sharing domain information

• When communities each have a unique email sending domain (not a shared domain)
  • set the Email Sending Domain on the account(s)
    • Email Sending Domain = email2.communitydomain.com

Domain Whitelabeling (SSL)

After entering the above information in Administration > Account Settings > CNAME Record Setup, we recommend setting up SSL, which will ensure that your ActiveDEMAND landing pages and links are secure. See this article for more information: How do I set up Domain Whitelabeling (SSL) for my account?

We recommend setting up SSL before you set the CNAME records with your DNS provider, so that the endpoints do not have to be set twice.

You can see all the endpoints that need to be set with your DNS provider in Administration > Account Settings > View Whitelabeling. Once the CNAME records have been set, the values will show as positive (the checkboxes will be checked).