FAQ
It has been pondered before and will be pondered again!
- Does ActiveDEMAND's tracking script slow down my website (does it impact load time)?
- Recovering Deleted Assets, Workflows, and Contacts
- Managing Multiple Accounts (Multi-tenant)
- Troubleshooting 'Unsubscribed Error' & 'Sales Notification Was Not Sent!' System Email Errors
- Why do I see a form submit with no associated site visit on a timeline?
- How do I query to check if a specific checkbox element was checked?
- What is the difference between Dynamic Email Content and Dynamic Web Content
- How do I know if my tracking script is working?
- How do I attach a file to an email I am sending a prospect?
- Why are only some of my lists showing up in the 'add/remove from list' workflow action?
- Do you have an explanation of ActiveDEMAND's cookie and tracking policy for us to use for our GDPR compliance?
- How are CNAME records generated and why are they important? What is an SPF Record?
- Why are my emails are not being delivered? I am not seeing send errors. (Good sending habits)
- Why am I seeing duplicate visit data on visitor's timelines?
- How come the contacts I uploaded into Pipedrive are not showing up in ActiveDEMAND?
- How do i remove a contact from a drip campaign?
- What happens when I deactivate/pause my drip campaign?
- Why did this campaign goal not get completed by this contact?
- How do I book a support (training) session?
- Why can't I delete some contact lists?
- How do I change the date format of my account?
- Why can I not see all contact lists in the 'Email to Sales' workflow action?
- Why Are My Contacts Dropping Out (Exiting) of My Drip Campaigns?
- How do I stop the billing emails from being sent to my client?
- Why can't I see SMS and Call actions in my workflow?
- Why can't I access the support portal?
- How do I recover a deleted list (what happens when I delete a list)?
- How do I set links in my landing page to direct to a section of the page?
- How do I turn an image into a CTA?
- How do I auto redirect phone calls and leads to the right sales person?